Terms of Service

SHIPPING

We want to get your order to you as soon as we can! Ready to ship items take 3-5 business days to prepare to ship, although most ship within 1 business day. Custom orders will take 2 weeks once approved and paid. Once your order ships, you will get a shipping notification and tracking info. All US orders are shipped via USPS Priority Mail and should arrive 2-5 business days after leaving my studio. Shipping, when applied, is calculated by weight and box size.

LOST PACKAGES:

Porch pirates can be a problem! Please be sure to provide us with a secure location to ship your beanies. Once your beanie leaves our studio, it is in the hands of the shipping carrier and out of our control. We use USPS priority mail whenever possible and are happy to provide you with any tracking numbers we have. Contact your local post office first to see if they can help you. If you still haven’t had any luck in 5 days, please email me at kate@meadowbrookelife.com. If you live in a rural area and prefer we use UPS for delivery, please shoot us an email as soon as you place your order.

SALES TAX

State of Texas sales taxes applies to product and shipping.

RETURN POLICY

We want you to love your beanie. Beanies are not returnable once worn, but if you have an issue with quality or fit, we will exchange or remake your beanie to fit. Please inform us via email kate@meadowbrookelife.com within 5 days of receipt, and we will try to work it out.

Due to the delicate nature of our handmade items, we only accept exchanges of unworn, unaltered items in their original packaging within 14 days of delivery. We will send you the address for returns once we visit with you. Customer is responsible for return shipping, and the item must be in its original condition before an exchange can be processed. Items received for exchange consideration that are NOT in original condition (or have been worn) will not be exchanged or remade, and the customer is responsible for return shipping. Please allow 5-10 business days after the item is received in the studio for us to help you get the right fit.